FAQ
What about
security?
We respect your privacy and have taken
all necessary steps to ensure that your
privacy is protected as you order from
our web site. We have a firm commitment
to ensuring that others do not intercept
the private information that you provide
to us on our site. We have instituted
the most advanced security measures
available on the Internet to protect
your privacy.
Can you print jobs
that are different sizes than you have
listed?
Yes we can! Use a paper bigger than your
job and we will trim it to size. If you
need a special paper or have special
requirements like foil or embossing we
can do that too! We are a full
commercial printer that can handle
almost any job. For more custom order
information go to the Custom Quote tab
on the home page or at the bottom of any
page.
How do I order
multiple items?
Please place a separate order for each
piece you want printed. For example, if
you want 2 different 8.5x11 brochures,
then place 2 separate orders. The price
for 5,000 of one brochure is not the
same as the price for 2,500 each of 2
different brochures.
What kind of paper
do you use?
We use several different papers,
depending on what you are ordering. The
individual pricing pages show all of the
standard options. We use a high quality
sheet for all orders. Let us know if you
need a different paper and we can give
you the new cost.
How close will the
color match on my printing job to what I
see on my color monitor?
Because of the differences in monitor
calibration no one can guarantee a
match. If you need a precise color match
then use the option for a digital proof.
This is a proof directly from the file
and the color match is very accurate.
Will you match an
inkjet proof from my printer, or a
previously printed sample from another
printer?
Inkjet and laser prints are known to
look substantially different than offset
printing. We offer quick turnaround and
low prices by printing to a "pleasing
color" standard, using standard ink
densities. There is no guarantee that
your finished piece will match your
printed sample. This is due to the
varying results from different output
devices including inkjet printers,
continuous tone proofing devices,
film-based proofs. The final product we
deliver to you is not likely to match
the output from your output device but
it will look more professional!
File
Transfer
You have chosen to send us
your file(s) on a CD or DVD.
Please include a print out of your job
for us to reference for accuracy.
Send to:
Australian Winner International
Printing Online Division
PO Box 59, Kogarah,
NSW 2207
Please include your Order Number with
your shipment. We will start working on
a proof for you as soon as we receive
your file(s).
How long does it
take for me to get the proof ?
If you send your native electronic files
you should get your online proof about
2-5 business days. It takes longer if
you require to receive proof on hard
copy.
How long will it
take to get my order delivered to me?
Most jobs will be shipped within 4-7
business days from proof approval. Check
each category for specific timelines.
Shipping by DHL or UPS takes from 1 to 5
business days after complete the
printing, most of the time depending on
your location.
Can I get my order
delivered quicker?
Yes, just select the faster production
time when you place your order.
Special Shipping
Services
We can ship to you anywhere around the
world. Please provide us the exact
shipping address (detail street address
and contact phone number are required),
along with the quantity and product type
you want to order, and we will let you
know the additional shipping costs.
Please note that some services are not
available to all countries.
Will I receive the
exact quantity I order?
Most of the time you will receive a few
extra, free of charge. On occasion, we
ship slightly fewer pieces than you
ordered. Printing trade standards allow
for underages or overages of up to 5% so
if you plan to send your order to a
mailing house or need an exact quantity
then we recommend that you order 10%
over the quantity you need.
What if I want to
change something on my order after I've
approved the proof?
Call or email us as soon as possible and
we will do our best to accommodate your
change. Please note that some changes
cannot be made after certain production
stages have passed such as, the quantity
or type changes or paper type cannot be
changed once your job has been printed.
Click on Contact Us at the bottom of any
page.
What file formats
can you take?
We can take any PC version of Quark,
Pagemaker, InDesign, Illustrator,
Photoshop, Freehand, Publisher, Word,
PowerPoint and any file output as a PDF.
What types of
storage media do you accept?
We can take your files on a CD or DVD.
How many up should
I have my business card or post card and
should I set a bleed?
Send us a single layout 1 up of your
file. We will handle the layout and any
imposition needed on our end. Yes,
please set any bleed on your files to
extend past the finish trim by 1/8".
What is the best
setting for my digital camera when
taking pictures for printing?
Always use a high resolution setting for
best results. Images should be at 300
dpi in their final size in your layout.
Remember, when you bring an image into
your layout, you can shrink it down in
size but you are limited as to how far
you can increase it in size. Example: if
you have an image that is 2X2 at 300 dpi
and increase its size in the layout to
4X4, the new resolution is 150 dpi.
Remember to change the color space from
RGB to CMYK. It is always better for you
to change the color space than for us to
do it. Not all colors that you can see
that are created by elements of light (RGB)
can be created by the elements of ink (CMYK)
on press. If you do not have this
capability with your software, do not
worry about it. We will change it for
you!